Customer Services Representative (Pension Team – Call centre & Counter service)

Responsibilities

• Handle MPF enquiries through omni-channels including hotline, digital platform and client service counter
• Provide professional client service to scheme members, employers and intermediaries timely and courteously
• Coordinate with respective parties to resolve client’s feedback or dissatisfaction
• Achieve service standard in terms of quality and productivity & comply with regulatory requirements
• Support company initiatives and carry out adhoc assignments to meet business objectives

Requirements

• University graduate is preferrable
• Minimum 1 year of working experience in call centre or service counter environment, preferrable banking or financial industries
• Fresh graduate with positive attitude & communication will also be considered
• Good command of spoken and written English and Chinese (Mandarin preferred)
• Literate PC skills in MS Office and Chinese Word Processing
• Detail-oriented and able to support multiple tasks and be responsive
• Candidates with more experience will be considered as a Senior Client Service Representative position